Terms and conditions

Repair Gadget

• You must present the job card reference to receive your unit. In absence of the job card reference number, we shall need customer’s id. 

• In few chip Level related repair cases units may go dead or remain defective and hence we may declare it as beyond repairable. Customers should be aware of this risk as we can’t be held responsible for the same.

• No responsibility for loss can be claimed if the unit is not collected within 30 days from the date of receipt and we shall reserve the legal right to dispose of the uncollected sets after 90 days.

Reuse Sell - BuyBack

• You certify that you are the legal owner of the gadget that you want to sell. 

• All initial quotes are pending our evaluation of your gadget and no binding offer is made until we have had a chance to inspect the gadget. We reserve the right to refuse to offer to purchase any item that you offer to sell for any reason we deem, in our sole discretion, to be sensible. We reserve the right to change our quote at any time.

• Should you be given a quote via our website and upon inspection your gadget is A) a different model than originally quoted, B) missing any parts, C) in a different condition than stated, we, in instances mentioned heretofore and beyond, reserve the right to change our offer.

• All gadgets sold must compulsorily be attached with the following documents:

  1. self-attested ID-proof (government approved) of owner of old gadget;

  2. self-attested indemnity bond provided by us if required;

• It is also your responsibility to wipe, clean or delete data on your Gadget being sold via R3 Factory. You confirm that all the data in the said device will be erased before handing it over. You also confirm that in spite of erasing the data manually/electronically, if any data still accessible due any technical reason, R3 Factory shall not be responsible for the same and you will not approach R3 Factory for any retrieval of the data.

• You understand once a device is sold by you via R3 Factory, in no scenario can this device be returned back to you.

• We reserve the right to modify this agreement at any time without giving you prior notice. Your use of our website, any of our tools and services, following any such modification constitutes your agreement to follow and be bound by the Agreement as modified. Terms and conditions modifying the Agreement are effective immediately upon publication

• R3 Factory reserves the right to cancel any transaction that is deemed suspicious or fraudulent on the organisation’s own discretion.

Reuse Buy - Ecommerce

• All disputes or claims arising within the website shall be governed in accordance as per the law of the land.

• Quality Pre-Owned (QPO) products will be sold to end consumers with grades as Brand New, OpenBox, Pre-Owned A+, Pre-Owned A, Pre-Owned A- and Pre-Owned B.

• Users should be 18 years or above to transact or use the website.

• If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.

• The cardholder must retain a copy of transaction records and Merchant policies and rules.

• We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currencies) or cash on delivery

Delivery/Shipment Policy

• Delivery charges will be stated on our website.

• Delivery will be done within 48 hours in Dubai and 2-5 working days in other emirates.

• If we are unable to deliver due to unforeseen circumstances, notification will be sent.